info@benlomondalpineresort.com.au

Book Snow Visit
Logo for Ben Lomond Alpine Resort, featuring a minimalist drawing of snow-capped mountains inside a blue arc, with the resort name in bold, modern font to the right of the image.

Here To Help You Plan Your Visit

COntact Us

Email Address

info@benlomondalpineresort.com.au

Our Location

Ben Lomond Alpine Resort
Ben Lomond TAS 7212

Seasonal Hours

Winter snow season only

Send Us A Message

Minimalist line drawing of two mountains with a winding path between them, set against a half-circle background filled with a muted blue color.

Contact FAQs

Before sending a message, check the answers below. These cover the most common reasons people contact us and will often save you time.

When should I contact Ben Lomond Alpine Resort?

You should contact us if your question is not already answered on our website or FAQs. Most information about bookings, snow conditions, and access is published online and updated regularly.

Can I change or cancel a booking by contacting you?

Booking changes and cancellations depend on the booking type and conditions at the time of purchase. Please check your booking confirmation or the relevant service page for details before contacting us.

Do you provide phone support?

We prioritise online information and email support to ensure consistent and accurate answers for all visitors. Email is the best way to contact us if you need assistance.

How long does it take to receive a response?

We respond to enquiries during business hours throughout the snow season. Response times may be longer during peak periods.

Who should I contact for accommodation enquiries?

Ben Lomond Alpine Resort currently does not offer on-site accommodation. Please contact nearby accommodation providers directly using the links provided on our website.

Can I book lift passes or rentals in person?

Online booking is strongly recommended. Booking ahead helps secure availability and reduces delays on the day, especially during peak snow periods.

Do you offer refunds if weather conditions change?

Weather and snow conditions are outside our control. Refunds and changes depend on the terms of your booking. Please review the conditions shown at the time of purchase.

Can you help me choose the right service?

Yes. If you are unsure whether you need lift passes, ski hire, or snow play, send us a message with a brief description of your group and experience level and we will guide you.